Refund policy

Return & Refund Policy

At Posa, we want you to be completely happy with your purchase. If something isn't right, you have the right to return your order in line with European consumer law (the EU Consumer Rights Directive 2011/83/EU). This policy explains how.

Your right of withdrawal (14-day cooling-off period)

Under EU law, you have the right to cancel your order within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party other than the carrier, indicated by you) take physical possession of the goods. If your order is delivered in multiple shipments, the period starts on the day you receive the last item.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires by a clear statement (for example, an email to Info@posa-studio.com). You may use the model withdrawal form below, but it is not obligatory.

How to return your order

  1. Notify us within 14 days of receiving your order at Info@posa-studio.com, stating your order number.
  2. We will confirm receipt of your withdrawal and provide return instructions.
  3. Send the items back without undue delay and no later than 14 days from the day you notified us of your withdrawal. Returning within this period is sufficient — the items do not need to have arrived with us before the deadline.

Condition of returned items

You may inspect and try on the shoes as you would in a physical store. However, you are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

To avoid a deduction, please return shoes:

  • unworn and undamaged (try them on indoors, on a clean surface);
  • in their original condition, with all tags attached;
  • in the original, undamaged shoe box, placed inside an outer shipping box (the shoe box is part of the product — please do not tape or label it directly).

We may reduce your refund to reflect any loss in value caused by handling beyond the above.

Return shipping costs

You are responsible for the direct cost of returning the goods. Return shipping is not free unless the return is due to a defective, damaged, or incorrectly delivered item (see "Faulty or incorrect items" below).

We recommend using a tracked shipping method, as you bear the risk for the return shipment until it reaches us.

Refunds

Once we receive and inspect your return, we will process your refund without undue delay and no later than 14 days from the day you informed us of your withdrawal.

We may withhold the refund until we have received the goods back, or until you have supplied proof of return shipment, whichever is earliest.

You will be refunded the full purchase price of the returned items, including the standard delivery cost of the original order. Please note: if you chose a more expensive delivery option than our standard delivery, we refund only the standard delivery amount.

Refunds are made using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

Faulty, damaged, or incorrect items

If you receive an item that is defective, damaged, or not what you ordered, please contact us at Info@posa-studio.com as soon as possible. You are entitled to a free replacement or full refund, and we will cover the return shipping costs in these cases.

This is in addition to your statutory rights. Under EU law, goods must conform to the contract, and you are entitled to a remedy for any lack of conformity that becomes apparent within the legal guarantee period.

Exceptions

The right of withdrawal does not apply to certain goods, including items that have been personalised or made to your specifications, and goods that are not suitable for return for reasons of hygiene and were unsealed after delivery. Standard footwear is fully returnable.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Posa, Info@posa-studio.com

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:

  • Order number:
  • Ordered on / received on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Date:
  • Signature (only if this form is submitted on paper):

Contact

Posa Email: Info@posa-studio.com Website: posa-studio.com

This policy is provided for general information and reflects rights under EU consumer law, including Directive 2011/83/EU. It is not legal advice. For your specific situation, consider having the final text reviewed by a qualified lawyer before publishing.