Posa is registered at the Amsterdam Chamber of Commerce with number: 75349957 VAT number: NL002292573B77 E-mail: info@posa-studio.com Headquarters in Amsterdam, Netherlands. 

Clause 1. | General

1.1 The General Terms and Conditions of Posa apply to all offers, products, orders, agreements and deliveries of Posa. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at info@posa-studio.com

 Clause 2. | Agreement and Order

2.1 The agreement becomes binding at the time you place your order. Posa will process your order after you have paid. Until that time, Posa will remain the full owner of the product(s).

 2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order. If you need an invoice including VAT please e-mail to info@posa-studio.com. 

2.3 All images and specifications are an indication. Every product is handcrafted so variation may occur. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim.

Clause 3. | Payment and Payment Methods

3.1 You can choose from the following secure payment methods: Ideal, Bancontact, ApplePay, GooglePay, PayPal and Credit card; Mastercard & VISA.

3.2 If Posa posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.

3.3 All product prices shown on www.posa-studio.com are including taxes but excluding shipping costs.

3.5 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without posa-studio.com or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

Clause 4. | Delivery

4.1 Posa delivers packages using multiple courier services including but not limited to: Post NL and UPS

4.2 If you accidentally entered an incorrect delivery address or are not home when the courier has tried to deliver the package – and there are therefore extra costs – Posa calculates these additional costs on to you. 

4.3 Posa will send the order as quickly as possible after payment of the agreement. Posa always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.

4.4 Up to and including the delivery Posa bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.

4.5 For shipments outside of the European Union, additional taxes and Duties may apply. For more information we advise you to contact your local customs department.

4.6 Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Posa will always do everything in its power to make sure your order arrives on time.

Clause 5. | Approval period

5.1 Posa strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to info@posa-studio.com. In this case, we will provide you with a return label.

Clause 6. | Returns & Exchanges

6.1 We, of course, hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.

6.2 The return form always has to be included in the box.

6.3 You can send the package with the return form to the address that is mentioned on the return form in the Netherlands. 

6.4 The costs and responsibility of the return shipment is the responsibility of the customer (unless the item is damaged with a manufacturing fault).

6.5 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.

6.6 The refund will take place after receipt and inspection within 14 days from the day that you returns package arrived back in our warehouse.

6.7 Posa can only transfer the refund to the account where the original payment came from.

Clause 7. | Warranty

7.1 If the quality of the product is not to your satisfaction, please send an e-mail to info@posa-studio.com. We will then look into each individual case separately and asses with our quality department. Posa will then provide you with a suitable solution if possible, however, it is up to Posa to decide which of the following options will be used.

7.2 In case of a refund, the refund will take place after receipt and inspection within 14 days.

7.3 If we repair or replace the item, this can take up to 14 working days unless communicated otherwise.

7.4 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.

Clause 8. | Copyright

8.1 All photos and images displayed by Posa are copyrighted. Without written permission from Posa, photos and graphics cannot be reproduced and publicly used.

Clause 9. | Disputes

9.1 All legal relations are exclusively governed by Dutch law.

9.2 Do you have a comment or tip please send an e-mail to info@posa-studio.com and we will contact you.

These Terms and Conditions were last updated, and became effective, on 18-04-2022.